Privacy policy

Privacy Policy – Gulf Hub

Last updated: January 23, 2026

Gulf Hub (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a curated shopping experience. Gulf Hub is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to personal information.

By accessing or using any of our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with our Services, we may collect the following:

Contact Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

Financial Information

  • Payment card details

  • Transaction information

  • Payment confirmations and method of payment

Account Information

  • Username and password

  • Preferences and settings

Transaction Information

  • Products viewed, added to cart, wishlist, purchased, returned, exchanged, or canceled

  • Order history

Communications

  • Messages sent to us via email, WhatsApp, contact forms, or customer support

Device & Usage Information

  • IP address

  • Browser type

  • Device identifiers

  • Interaction with the website and Services

2. Sources of Personal Information

We collect personal information from:

  • You directly, when you create an account, place an order, or contact us

  • Automatically, through cookies and similar technologies when you use our Services

  • Service providers, such as payment processors, couriers, and IT providers

  • Third parties or partners, where permitted by law

3. How We Use Your Personal Information

We use your personal information for the following purposes:

Providing and Improving Services

  • Processing orders and payments

  • Shipping and delivery

  • Managing accounts

  • Handling returns and exchanges

  • Personalizing your shopping experience

Marketing and Advertising

  • Sending promotional emails, SMS, or offers

  • Showing relevant ads based on your activity

Security and Fraud Prevention

  • Protecting accounts and transactions

  • Detecting fraudulent or illegal activity

Communication

  • Customer support

  • Order updates and service notifications

Legal Compliance

  • Complying with UAE laws and regulations

  • Responding to legal requests or enforcing our policies

4. How We Share Personal Information

We may share your information:

  • With Shopify and service providers (payment processing, delivery, IT, analytics)

  • With marketing and advertising partners

  • When you consent or request disclosure

  • With affiliated companies

  • During business transfers (merger, acquisition, bankruptcy)

  • When required by law or legal process

5. Relationship with Shopify

Our store is hosted on Shopify. Shopify processes personal information to operate and improve the Services. Your information may be transferred outside your country of residence.

To learn more, visit Shopify’s Consumer Privacy Policy:
https://privacy.shopify.com/en

6. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before sharing personal data.

7. Children’s Privacy

Our Services are not intended for children. We do not knowingly collect personal data from individuals under the age of majority. If such data is identified, it will be deleted upon request.

8. Data Security & Retention

We take reasonable steps to protect your information, but no system is 100% secure. Data retention depends on operational, legal, and contractual requirements.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request deletion

  • Correct inaccurate data

  • Request data portability

  • Opt out of marketing communications

You can exercise your rights by contacting us. Identity verification may be required.

10. International Transfers

Your personal information may be transferred and processed outside your country. Where applicable, we rely on approved legal safeguards.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

For questions or requests related to this Privacy Policy:

Trade Name: Gulf Hub
Email: gulfhubs.shop@gmail.com
Phone: +971 56 333 8084
Address: Dubai, Dubai DU, United Arab Emirates